Terms and Conditions

Please read our terms and conditions carefully before you submit your order; when you place your order with us you are agreeing to these terms. You/your refers to yourself, the customer. We/us/our refers to Pix2.co.uk.

1. Data Protection

We promise to respect your privacy and confidentiality. All photographs will be held on our system for two months after the completion of the project. This allows you time to request any further copies of the project. We will not pass on information about you to a third party. For further information see our Privacy Policy

2. Copyright

You must ensure that any material sent to us does not infringe on any third parties copyright, patent or trademark. We reserve the right to refuse any work that may already be copyrighted material, or for any other reason at our discretion.

3. Security

We understand how precious your photographs, videos and other items of memorabilia are to you and will treat them with the utmost respect. All work is carried out in spotlessly clean conditions and afterwards your items are immediately packaged ready to for their return to you.

3. Loss or Damage

We do not accept responsibility for loss or damage to your items whilst in the hands of the postal service.

4. Offensive Material

Please do not send obscene/offending material. We reserve the right to refuse material at our discretion.

5. Complaint

All our products are tested prior to dispatch. In the unlikely event your copy of the DVD will not play, we ask you to return it to us and we will replace it free of charge. In the very unlikely event that you are not satisfied with the finished product and we did not carry out your instructions properly, please return it and contact us to see if we can rectify the problem. If we are unable to satisfy your order to your requirements, we will refund the monies paid to us. The order will be cancelled.

6. Music

Music plays an important part in any movie, please choose carefully. Please supply your CDs with your chosen tracks. (These will be returned to you along with the finished product). As long as you have legally purchased the music and will use the DVD for your own personal use this falls within your rights under the 'fair use provision' of copyright laws. If you don't have the music you require we may be able to purchase it for you.

7. Project creation

We will start work on your project as soon as we have received your order, any any monies have been cleared. Payment can be made using a personal cheque made out to Pix2.co.uk, or by using PayPal which is accessible through our website. Orders will be processed at the current prices at the time of ordering.

8. Tracking your order

Once your order is received we will send you an Order Number. Log on to our website, and you will be able to access your order status using this Order Number.

9. Delivery

We aim to deliver your order within 10 working days of receipt, but please allow up to 15 working days. This may change due to workloads and seasonal variations, if we do have any delays we will inform you and advise a completion date. Estimated date of dispatch will be confirmed with your order confirmation we send you by email. If your order is not available for delivery after 15 working days you are entitled to cancel your order and receive a refund of monies paid to us.

10. Changes to Terms and Conditions

We reserve the right to change these Terms and Conditions at any time.

1st April 2008